Last Updated: September 2024
Desi Home Care (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
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Information We Collect
We collect personal information necessary to provide our services effectively. This includes:
- Contact Information: Name, email address, phone number, and mailing address.
- Health Information: Details necessary to provide personalized home care services.
- Financial Information: Payment details for billing purposes.
- Technical Information: IP address, browser type, and cookies for website analytics.
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How We Use Your Information
We use your personal information for the following purposes:
- To deliver personalized home care services.
- To communicate with you regarding services, updates, and promotions.
- To process payments and issue receipts.
- To improve our website and enhance user experience.
- To comply with legal and regulatory requirements.
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Consent
Your consent is required for the collection, use, and disclosure of your personal information, except where permitted by law. Consent may be provided explicitly (e.g., signing a form) or implicitly (e.g., using our services). You can withdraw your consent at any time by contacting us.
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Sharing Your Information
We may share your information with:
- Service providers who assist in delivering our services.
- Healthcare professionals involved in your care, with your consent.
- Legal or regulatory authorities as required by law.
- We do not sell or rent your personal information to third parties.
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Data Retention and Destruction
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely destroy or anonymize your information.
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Your Rights
You have the right to:
- Access your personal information held by us.
- Request corrections to inaccuracies in your personal information.
- Withdraw consent for specific uses of your information.
To exercise these rights, contact us using the details below.
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Safeguarding Your Information
We employ physical, organizational, and technological safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
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Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website performance. You can manage cookie preferences in your browser settings.
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International Data Transfers
If your personal information is transferred outside Canada, we ensure it is protected under comparable standards of privacy protection.
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Updates to This Policy
We review our Privacy Policy regularly to ensure compliance with changing legal and operational requirements. Updates will be posted on this page, and significant changes will be communicated to you.
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Contact Us
For questions, concerns, or to exercise your privacy rights, please contact: